Purchasing my Items

 

If you live in the UK you can purchase any of my items quickly and securely by using the  PayPal button next to the item. If you have any queries please don't hesitate to contact me at: feralfibres@gmail.com 

You can also see updates and work in progress on my Instagram page https://www.instagram.com/feralfibres12/

or on Twitter  https://twitter.com/HooklandE

Many of my "Little Ones" have found forever homes in other countries. If you live outside of the U.K. please don't hesitate to contact me at feralfibres@gmail.com and I will endeavour to e-mail you back as soon as possible with full details of postage costs for your item and details of how to pay.

Please detail the name of the item you wish to purchase and I will do my best to reserve it and respond  to you as soon as possible.

I accept Paypal, Cheques and Bacs Bank Transfers, full details will be given upon receiving your enquiry.

Customs/Shipping Declaration:


CUSTOMS DUTY FOR INTERNATIONAL COUNTRIES  (including the EU) – PLEASE NOTE:


You may or may not have to pay customs fees/import duties/taxes/charges, but where due they are payable by the customer.

All countries have a value limit you can import before paying customs duty. 


Please check what your own country's import allowances are before ordering as they vary from country to country. 

 

Postage

 

Where free postage is included within the price of one of my items this is usually for standard 2nd class Royal Mail parcel post. If you would prefer your item to be tracked, signed for or insured please get in touch and I will be more than happy to provide a quote for any extra costs.
 

Packaging:


I try to use as much recycled packing as possible when sending out my creations.

Returns & exchanges

I gladly accept returns and exchanges as long as there is a valid reason. Please view item photographs carefully to assess what you are buying. Some are aged, burnt or distressed in other ways which will not be considered as ‘defective’ for refund.

Contact me within: 3 days of delivery

Dispatch items back within: 7 days of delivery

 

I don't accept cancellations but please contact me if you have any problems with your order.

 

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

DISCLAIMER – PLEASE READ:

 

My dolls/toys/curios are for display only and not to be played with as toys i.e. they are NOT suitable for children.

 

Re online-selling regulations I want to make it quite clear that you are buying a tangible doll for entertainment purposes only. Whatever history they come with I cannot guarantee you will have the same or similar experience. I am not responsible for any activities or non-activities which may occur as a result of purchasing any item on this site.

 

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